Vancouver Managed
IT Services
That Actually Work
Stop fighting IT fires. Get proactive management, on-site support across Metro Vancouver, and security built in, from a BC-based team that answers the phone in Pacific hours, all for a predictable monthly cost.
What do managed IT services in Vancouver include?
Managed IT services in Vancouver include 24/7 system monitoring, help desk support, Microsoft 365 and Google Workspace administration, patching and updates, backup and disaster recovery, and on-site support across Metro Vancouver. Cyber Unit delivers all of this from a BC-based team working Pacific hours, so you reach a local technician when your workday starts.
What Cyber Unit includes:
- 24/7 system monitoring and incident response
- Microsoft 365 and Google Workspace administration
- Help desk support in Pacific hours
- On-site support across Metro Vancouver
- Backup, patching, and disaster recovery
Why Vancouver Businesses
Outsource Their IT
Managed IT services means handing responsibility for maintaining, monitoring, and supporting your technology to a specialized provider (a managed service provider, or MSP) instead of stretching an office manager, a founder, or a single overloaded internal hire across every technology problem your business has. A good MSP works proactively: catching failing drives, expiring licences, and missed patches before they turn into a day of lost productivity.
Vancouver has particular pressures. Commercial rent and salaries here are among the highest in Canada, which makes a full in-house IT hire hard to justify below roughly a hundred staff. The city's economy skews toward technology, real estate, professional services, and film and creative production, businesses that run on cloud tools, work in hybrid arrangements across the Lower Mainland, and hold client data that falls under BC's Personal Information Protection Act (PIPA). And being three hours behind Toronto means an Eastern-time provider is closing up shop right as your afternoon gets busy.
Cyber Unit is based in Vancouver. Our technicians work Pacific hours, on-site visits across Metro Vancouver are part of the service rather than a billable surprise, and security is built into every plan instead of sold as a separate contract. If you also want dedicated protection, our Vancouver cybersecurity services are delivered by the same team. See the full service breakdown on our Managed IT Services page, or start with a cybersecurity assessment to see where your current setup stands.
Pacific-Hours Support
A local technician is at their desk when your BC workday starts, not partway through it.
On-Site Across Metro Vancouver
When something has to be touched in person, we come to your office. Included, not extra.
Security Built In
IT and cybersecurity from one team. No gaps between them, no vendors blaming each other.
What's Included for
Vancouver Businesses
Everything needed to keep your business running smoothly, delivered by a Vancouver team that treats your systems like their own.
IT Support & Help Desk
Direct access to our Vancouver support team by phone or email. Real technicians who know your environment, not overseas call centres reading scripts.
- Email & phone support
- Pacific business hours
- Remote troubleshooting
- Guaranteed response times
On-Site Support
Some problems can't be fixed over a remote session. When hardware fails or an office needs work, we drive out to you anywhere in Metro Vancouver.
- Metro Vancouver coverage
- Hardware replacement
- Office moves & setups
- Network cabling & Wi-Fi
Incident Response
When things go wrong, we're there. Our integrated security and IT team responds rapidly to threats, outages, and critical issues, day or night.
- 24/7 monitoring & alerting
- Rapid threat containment
- Incident response planning
- Post-incident analysis
Cloud & Productivity Management
Full administration of your cloud environment. We manage Microsoft 365, Google Workspace, and cloud infrastructure so your team can focus on work.
- Microsoft 365 administration
- Google Workspace management
- Licence & cost optimization
- Security configuration
Network Support
Reliable network infrastructure that keeps your business connected, including the hybrid setups most Vancouver offices now run on.
- Network implementation
- Network monitoring
- Firewall & VPN management
- Wireless optimization
Backup & Disaster Recovery
Your data is only as safe as your last verified backup. We manage automated backups, monitor jobs daily, and test restores so you're protected against data loss.
- Automated cloud backups
- Disaster recovery planning
- Quarterly restore testing
- Business continuity support
Patching & Updates
Keep systems secure and stable with automated patching. We handle OS and third-party application updates so you don't have to think about them.
- Automated OS patching
- Third-party app updates
- Patch scheduling
- Vulnerability management
Employee On/Offboarding
Streamlined processes for adding new team members and securely removing access when people leave, a PIPA obligation as much as an IT one.
- Account provisioning
- Device setup & delivery
- Same-day access revocation
- Equipment recovery
Dedicated Account Manager
A named point of contact who knows your business and can meet you in person. Strategic guidance, not just reactive ticket-closing.
- Dedicated account manager
- IT roadmap planning
- Quarterly business reviews
- Monthly reports
On-Site Coverage Across
Metro Vancouver
Remote support handles most issues within minutes. When it can't, a technician comes to your office, across the Lower Mainland at no extra travel charge.
Vancouver
Downtown, Yaletown, Gastown, Mount Pleasant, Kitsilano, and the Broadway corridor, where most of our tech, agency, and professional services clients are based.
Burnaby, New West & Tri-Cities
Metrotown, Brentwood, New Westminster, Coquitlam, Port Moody, and Port Coquitlam, including light industrial and warehouse sites that need on-premise networking.
Richmond, Surrey & Delta
YVR-area logistics, distribution, and manufacturing businesses, plus the growing professional services base around Surrey City Centre.
North & West Vancouver
Lonsdale, Lower Lynn, Park Royal, and the North Shore, including construction, design, and family-office clients working across multiple sites.
Who We Support in
Vancouver
Our Vancouver clients want IT to enable the business rather than interrupt it, without the cost of building an internal team.
Vancouver SMBs
Businesses with up to 100 employees that need dependable IT without carrying a full in-house team at Vancouver salaries. Support that scales as you hire.
BC-Regulated Organizations
Companies handling personal information under PIPA or PIPEDA. We run the access controls, patching, encryption, and backups those obligations rest on, and document them.
Tech, Real Estate, Legal & Creative
Vancouver's core sectors run on cloud tools and client data. From startups and brokerages to law firms and production companies, we keep those environments clean and current.
Hybrid & Multi-Site Teams
Staff split between a Vancouver office, home setups across the Lower Mainland, and co-working space. We manage devices and access wherever your team actually works.
How to Choose a Managed IT
Provider in Vancouver
Before signing with any Vancouver managed IT provider, get clear answers on these points. The questions below reflect what we see businesses wish they had asked before their last contract.
- Response times in writing: What is the committed response time for a critical outage versus a routine request? Is it documented in the agreement, or just a verbal promise?
- What is included versus billed hourly: Does the monthly fee cover patching, backup monitoring, and onboarding, or are those extras? Surprises on invoices usually mean scope was never spelled out.
- Security baked in, not bolted on: Is endpoint protection, email security, and 24/7 monitoring part of the offering, or a separate contract with a separate vendor?
- Microsoft 365 and backup ownership: Who holds admin access to your tenant and backups? Can you export your data if you leave?
- Onboarding plan: How does the transition work if you are switching from another provider or starting from scratch? A documented onboarding process avoids gaps on day one.
- Contract terms: Are you locked in for multiple years, or is it month to month? What happens if you want to leave?
For a deeper evaluation framework, see our guide on how to evaluate a managed IT and cybersecurity provider.
Vancouver Managed IT
FAQ
Does Cyber Unit provide managed IT services in Vancouver?
Yes. Cyber Unit is a Vancouver-based managed IT service provider supporting small and growing businesses across Metro Vancouver, including Burnaby, Richmond, Surrey, North Vancouver, and the Tri-Cities. We handle help desk support, 24/7 monitoring, Microsoft 365 and Google Workspace administration, network support, patching, and backup.
Do you offer on-site IT support in Metro Vancouver?
Yes. Most issues are resolved remotely and immediately, but when hardware fails, an office needs cabling, or a new location needs setting up, our technicians come to you. On-site support covers downtown Vancouver, Burnaby, Richmond, Surrey, the North Shore, and the Tri-Cities.
Is your support team in Pacific time?
Yes. Our team works Pacific hours, so you reach a technician who is already at their desk at 8am PT, not an overseas call centre or an Eastern-time queue that winds down mid-afternoon. Monitoring and critical incident response run 24/7, year-round.
How does managed IT help with BC PIPA compliance?
BC's Personal Information Protection Act requires reasonable security arrangements to protect personal information. Much of that is ordinary IT work: controlling access, revoking it when staff leave, patching systems, encrypting devices, and keeping recoverable backups. We handle those as part of managed IT and document them, so you can demonstrate diligence if you're ever asked.
What does managed IT cost for a Vancouver small business?
We use hours-based pricing rather than rigid per-seat fees, so you pay for the support you actually use. Choose a plan tier, add security modules if needed, and if you exceed your hours we bill the difference at month's end. No multi-year contracts and no out-of-scope charges for routine requests. You can build and price a plan yourself.
Can you take over from our current IT provider?
Yes, provider transitions are routine for us. We document your environment, inventory accounts, licences, domains, and hardware, verify we hold the administrative access you're entitled to, and confirm backups are running before taking over. Most transitions complete without downtime for your staff.
Do you provide cybersecurity as well?
Yes. Every managed IT plan includes foundational security, and our full Vancouver cybersecurity services (24/7 SOC monitoring, EDR and MDR, email security, awareness training, and incident response) are delivered by the same team that manages your IT. No gap between the people running your systems and the people defending them.
How fast do you respond to support requests?
Response times depend on your plan: Core is under 4 hours, Grow is under 1 hour, and Scale is under 30 minutes. Critical issues receive immediate escalation regardless of plan tier.
What should I look for in a Vancouver managed IT provider?
Look for documented response times in the agreement, clarity on what is included versus billed hourly, security built into the core offering rather than sold separately, confirmation that you own and can export your Microsoft 365 data and backups, a defined onboarding process, and contract terms that let you leave if the relationship is not working. A month to month arrangement means you stay because the service is good, not because you are locked in.
How do I switch from my current Vancouver IT provider to a new one?
Start by documenting what your current provider manages and requesting copies of passwords, configurations, and administrative access that belong to you. A reputable new provider will conduct a formal onboarding that inventories accounts, domains, licences, and hardware, verifies backups, and confirms admin access before taking over. Most transitions complete without downtime when planned properly.
Ready for Vancouver IT
That Just Works?
Build a custom plan in minutes, or talk to our Vancouver team about taking IT off your plate for good.