Managed IT Services
That Actually Work
Stop fighting IT fires. Get proactive management, proactive security, and a forward-thinking partner that truly understands your business — all for a predictable monthly cost.
What Are Managed
IT Services?
Managed IT Services is an outsourced approach to IT management where a specialized provider takes responsibility for maintaining, monitoring, and supporting your company's technology infrastructure. Instead of reacting to problems after they occur, a managed service provider (MSP) like Cyber Unit proactively manages your systems to prevent issues before they impact your business.
But we're not your typical MSP. Traditional providers use rigid per-seat pricing — you pay the same monthly fee whether you need 5 hours of support or 50. Cyber Unit builds plans around your actual IT needs, bundling hours of proactive support with integrated incident response and cybersecurity. Pick a plan that fits your business, and if you ever exceed it, we simply bill the difference at month's end. No surprises, no locked-in waste — just IT that scales with you.
Predictable Costs
Fixed monthly pricing eliminates surprise IT expenses and makes budgeting simple.
Proactive Protection
Issues are detected and resolved before they cause downtime or data loss.
Focus on Growth
Free your team to focus on core business while we handle the technology.
What's Included in Our
Managed IT Services
Everything you need to keep your business running smoothly, delivered by a team that treats your systems like their own.
IT Support
Direct access to our support team via phone or email. Real technicians who understand your environment — not overseas call centers reading scripts.
- Email & phone support
- Remote troubleshooting
- On-site support when needed
- Guaranteed response times
Incident Response
When things go wrong, we're there. Our integrated security and IT team responds rapidly to threats, outages, and critical issues — day or night.
- 24/7 monitoring & alerting
- Rapid threat containment
- Incident response planning
- Post-incident analysis
Backup Monitoring & Testing
Your data is only as safe as your last verified backup. We monitor backup jobs daily and test restores regularly so you're never caught off guard.
- Ongoing backup verification
- Quarterly restore testing
- Backup failure alerts
- Offsite backups
Account Manager
A dedicated point of contact who knows your business inside and out. Strategic guidance, not just reactive support.
- Dedicated account manager
- IT roadmap planning
- Quarterly business reviews
- Monthly reports
Employee On/Offboarding
Streamlined processes for adding new team members and securely removing access when employees leave. We handle accounts, equipment, and permissions.
- Account provisioning
- Device setup & delivery
- Access revocation
- Equipment recovery
IT Asset Management
Complete visibility into your hardware inventory. Track warranties and lifecycle status to plan upgrades and optimize IT spending.
- Hardware inventory
- Warranty tracking
- Lifecycle management
- Refresh planning
Why We're Not Your
Typical MSP
Traditional managed service providers are stuck in an outdated model: rigid contracts, hidden fees, and reactive support. We built Cyber Unit to be different.
Transparent Pricing
Clear, upfront pricing with no hidden fees, no surprise invoices, and no "out of scope" charges for basic requests.
No Lock-In Contracts
We earn your business every month. Month-to-month agreements mean you stay because we deliver, not because you're trapped.
Security Built In
IT and security shouldn't be separate. We integrate cybersecurity into every layer of your IT management — no gaps, no finger-pointing.
AI-Enhanced Monitoring
Our systems use AI to detect anomalies and predict issues before they happen — catching problems early so we can resolve them proactively.
- Multi-year contracts
- Hidden fees & surprise bills
- Reactive support only
- Cybersecurity as an afterthought
- Generic IT solutions
- Month-to-month flexibility
- Transparent, predictable pricing
- Proactive monitoring & prevention
- Integrated cybersecurity
- Tailored to your business
Who Managed IT Services
Works Best For
Our clients share common characteristics: they prioritize security, demand reliability, and want IT to enable — not hinder — their business.
Small & Growing Businesses
Companies with up to 100 employees that need reliable IT support without the cost of a full in-house team. Scale your technology as your business grows.
Security-Conscious Organizations
Businesses that understand cybersecurity isn't optional. You want IT and security working together, not as separate afterthoughts.
Ready to Outsource IT
Organizations tired of managing IT internally. You want a trusted partner to take ownership so you can focus on running your business.
Across North America
Serving businesses throughout Canada and the United States. Remote-first support means we're there for you no matter where your team is located.
Managed IT Services
FAQ
What is included in Cyber Unit's Managed IT Services?
Our Managed IT Services include IT support via email and phone, 24/7 system monitoring, incident response, backup monitoring and testing, employee onboarding/offboarding, IT asset management, and a dedicated account manager. All services are delivered with guaranteed response times based on your plan tier.
How fast does Cyber Unit respond to IT support requests?
Response times depend on your plan: Core plan offers less than 4-hour response, Grow plan offers less than 1-hour response, and Scale plan offers less than 30-minute response. Critical issues receive immediate escalation regardless of plan tier.
What makes Cyber Unit different from other MSPs?
Unlike traditional MSPs that lock you into rigid contracts with hidden fees, Cyber Unit offers flexible hours-based pricing, no long-term commitments, and a partnership approach. We combine IT management with integrated cybersecurity, providing complete protection under one roof.
Does Cyber Unit offer cybersecurity with Managed IT?
Yes. Every Managed IT plan includes foundational security features. For comprehensive protection, we offer integrated cybersecurity services including Endpoint Detection & Response (EDR), MDR, email security, security awareness training, and more.
What size businesses does Cyber Unit serve?
Cyber Unit serves small and growing businesses with up to 100 employees across North America (Canada and the United States). We work with companies in various industries who prioritize security and want a trusted IT partner.
Can I customize my Managed IT Services plan?
Absolutely. Our hours-based pricing model lets you choose a plan based on your actual IT support needs. Pick a package that fits your business, add security modules if needed, and if you ever exceed your hours, we simply bill the difference at month's end.
Ready for IT That
Just Works?
Build a custom plan in minutes or talk to our team to find the right solution for your business.