LAST UPDATED: January 28, 2020
1. Information Collected & Generated
If you use our Website or Services, you will end up submitting information to the Company. Like most internet companies, we receive other information that relates to you automatically or through third parties.
In the course of your accessing and using our Website or Services, the Company may collect and/or generate the following types of information (collectively “User Information”):
(a) “Personal Information”, which means information that could be used by itself to identify you, such as your name, address, email and phone number;
(b) “Service Information”, which means information generated by your use of the Website, including the following:
(i) Website Metadata. When you interact with the Website, metadata may be generated that provides additional context about the way you engage the Website. For example, the Company logs the type of activity engaged to better understand which features and tools are most used or in need of improvement;
(ii) Log Data. As with most websites and technology services delivered over the internet, the Company servers may automatically collect and record information when the Website is accessed. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website, browser type and settings, the date and time the Website was used, information about browser configuration and plugins, language preferences and cookie data. This information is used to optimize the delivery of the Website;
(iii) Device Information. The Company may collect information about devices used to access the Website, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether the Company collects some or all of this information often depends on the type of device used and its settings. This information is used to optimize the delivery of the Website;
(iv) Location Information. The Company may collect information to determine your approximate location, such as business address, IP address or any other location information from devices in accordance with the consent process provided by the device;
(vi) Analytics. We process the information collected through such technologies to help operate certain features of the Site, to enhance your experience through personalization, and to help us better understand the features of the Site that you and other users are most interested in. To assist us with analyzing our Website traffic through cookies and similar technologies, we may use third party analytics services.
(vii) Third Party Website. The Company may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to the Website from parent corporation(s), affiliates and subsidiaries, Company partners or others that the Company uses to make the Service Information more useful. This data may be combined with other Service Information and might include aggregate level data, such as which IP addresses correspond to zip codes or countries; and
(viii) Additional Information Provided to Company. The Company may receive other information from you through Website submissions or if you participate in a service contract, activity or event, request support, or otherwise communicate with or through the Company.
Generally, you are not under a statutory or contractual obligation to provide any information or data to the Company. However, certain information and data is collected automatically when accessing and using the Website, and blocking such collections may result in the Company’s inability to provide you with access and use to any part or whole of the Website.
We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
2. Information Use
(a) to provide, update, maintain and protect the Website;
(b) to communicate with you by responding to your requests, comments and questions;
(c) to develop and provide additional features;
(d) to send you service, technical and other administrative emails, messages and other types of communications. This may include communications relating to changes in the Website, changes to the Services, and important Website-related notices, such as security notices. These communications are considered part of the Website and you may not opt out of them;
(e) to send you marketing and promotional emails, messages and other types of communications. This may include communications relating to new product features. You may opt out of these communications;
(f) for billing, account management and other administrative matters. The Company may need to contact you for invoicing, account management and similar reasons and the Company uses account data to administer accounts and keep track of billing and payments; and
(g) to investigate and help prevent security issues and abuse.
3. Information Retention
The Company will generally continue to store archived copies of your User Information for legitimate business purposes and to comply with applicable law, except when the Company receives a valid erasure request, or, if your User Information is purged pursuant to the Company’s standard purge process.
4. Information Sharing
(c) Corporate Affiliates. The Company may share User Information with its corporate affiliates, parents and/or subsidiaries.
(d) During a Change to Company’s Business. If the Company engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of the Company’s assets or stock, financing, public offering of securities, acquisition of all or a portion of the Company business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all User Information may be shared or transferred.
(e) Aggregated or De-identified Data. The Company may disclose or use aggregated or de-identified User Information for any purpose. For example, the Company may share aggregated or de-identified User Information with prospects or partners for business or research purposes.
(f) To Comply with Laws. If the Company receives a request for information, the Company may disclose User Information if the Company reasonably believes disclosure is in accordance with or required by any applicable law, regulation or legal process. The Company is released of any liability associated with any such disclosures made in good faith.
(g) To Enforce Rights, Prevent Fraud, and for Safety. The Company may disclose or use User Information to protect and defend the rights, property or safety of the Company or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
(h) With Consent. The Company may otherwise share User Information with third parties when the Company has your consent to do so.
The Company takes commercially reasonable steps to protect the User Information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the User Information and the current state of technology. For certain instances when your User Information is shared with third parties, the Company may be unable to access, correct, amend, delete, or limit such User Information. User Information may be processed on servers located outside of the country where you live. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your User Information, the Company cannot represent, warrant or guarantee the security of any information you transmit to us.
205-350 E. 2nd Avenue, Vancouver, BC CANADA V5T 4R8